Q---A




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Q: What is your delivery area?

A: We offer Free Delivery and Setup of your inflatable rental within a 30 mile radius of Deer Park NY. We do deliver outside of the 30 mile radius but a fee may apply.

Q: What is included with delivery?

A: We will deliver and set-up the units at the location as close as we can to the time you desire, When we setup the unit we make sure the unit is safely setup on a fairly level surface and anchored with our safety stakes. If on (concrete of Blacktop a $50.00 additional set-up fee will apply) We fully inflate the unit; make sure it is clean, sanitized and in a safe working condition. We go over the safety features and proper operation of the unit to assure you have a safe event. We will try to accommodate your schedule for delivery time and pickup. We will come back at the end of your event to disassemble and take the unit away.

Q: Do you offer extra discounts on really large events?

A: YES, We specialize in really large events and depending on the size of your event, what items you are interested in, Location and hours of the event we will put together a custom package for your event. Traditionally we offer a 15% discount on 3 or more Inflatables although if you are planning on even more items we can put together a special package just for your event. call one of our event planning professionals for more details and a free quote 

Q: Can we pick up the inflatables from your office and set the units up ourselves?
A: No.

Q: Who is responsible for the equipment operation?
A: The Lessee shall be in charge of operating the unit(s) rented from Islandwide Bounce N Slide (Lessor) and is fully responsible for the operation of the unit(s) after receiving it from Lessor, unless the rented item lists an attendant included in it‘s website description. Islandwide Bounce N Slide has operators available for an additional fee that must be arranged with Islandwide Bounce N Slide at the time of making the reservation. Electricity is the responsibility of the lessee unless other arrangements have been made with Islandwide Bounce N Slide by also renting a generator.

Q: Can we keep the inflatables overnight?
A: Yes, But the inflatable must be in a secure environment overnight, deflated and covered with provided tarp. For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit early the next day.

Q: Do we have to sign a liability release form?
A: Yes, Lessor is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold Islandwide Bounce N Slide harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation.

Q: What is your Cancellation Policy?
A: Once an inflatable is reserved, You can post-pone or re-schedule your rental up to 48 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 48 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 48 hours notice.

Q: Do you offer an extended rental rate discount for Inflatables?
A: YES - The second day is always $100 off - if you want to rent for a week or month call for a quote.

Q: What method of payment does Islandwide Bounce N Slide accept for rentals of its products?
A: Debit Cards, credit card (Visa, Master Card and American Express) or a personal checks for deposits only. The balance must be paid by cash, No personal checks. However checks from schools or Temples / Churches are accepted.

Q: Do you require a deposit to reserve an inflatable?
A: Yes, because inflatables are rented on a first come first reserved basis we require a 30% deposit to reserve all inflatables. This assures you of receiving the item you reserve.

Q: How long are customers allowed to keep rented products?
A: We offer a longest in the industry! We drop it off in the morning and pick it up that night! - call for details we also offer custom delivery and pickup times for your afternoon events or all-night parties. We have delivery times as early as 7:00 am and pick-up times as late as 10:00 pm – our early morning or late evening pick-up times fill up fast and are limited. We require a minimum of a 60 minutes window prior to your event and 60 minutes after your event for pick-up. If you need exact set-up and take-down times a $40.00 fee will be added.

Q: What size area is required to accommodate an Islandwide Bounce N Slide Bounce House Or Slide?
A: 17x17 foot minimum unobstructed – level area is required for our 15’ X 15’ moonwalks. – All inflatables require a different size and height requirement check the dimensions of the product to make sure they will fit where you want it to go.

Q: Do we require assistance in setting up the inflatables?
A: NO

Q: What types of surfaces does Islandwide Bounce N Slide set up its rentals on?
A: We need a level, uniform surface, such as Grass, Concrete, Blacktop or Carpet. No Dirt, Rock, Gravel or Sand setups. For Safety you must order 4 sand bags per inflatable to secure the inflatable on asphalt or concrete.

Q: How far from an electrical outlet can you set up an inflatable?
A: 115' Maximum from an electrical outlet.

Q: How much electricity does each unit use? What type of power source is needed?
A: Each blower uses from 8 – 12amps of power, we can generally get 1 blowers onto one standard 20amp circuit if nothing else is plugged into that circuit. Our blower’s works on standard household 110V circuits- no special outlets are needed. If you require a generator; we also rent generators for $150, one generator will power up to 4 - 2 h.P. blowers.

Q: What prep should I do before the inflatable rental arrives?
A: *Dogs (animals) must be tied/caged before AND during event, *Make sure you have at least 3.5 feet of clearance leading to Setup Location. Turn off automatic sprinklers, Do not water grass the night before, Pick up all animal feces. Remove Center post from double doors.

Q: How long does it take to set up an inflatable?
A: 30 to 40 minutes depending on location of inflatable.

Q: Can I have a Islandwide Bounce N Slide at a park?
A: Islandwide Bounce N slide will set-up at all parks with permission. Check with the park prior to the event to make sure that inflatables are allowed in the park Most state, county or regional parks need permission prior to us setting up inflatables in them. We need someone at the park at least 60 minutes prior to the event and 60 minutes after the event. a $50.00 park fee will be added to all deliveries to parks under $500.00, if event is over $500.00 the park fee will be waived.

Q: If the park or business wants an additional insured certificate can you provide this?
A: Yes. Islandwide Bounce N Slide carries a Liability policy, however Islandwide Bounce N Slide will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. Islandwide Bounce N Slide offers staffing at $25.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $75.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.

Q: Do parks have power (electricity)?
A: Some parks do have electrical outlets, If you require a generator; we also rent generators for $150.00. One generator will power up to 4 – 2 h.p. blowers.

Q: How many kids can fit on an inflatable?
A: Usually six to eight, but it depends on the size of the children and the type of inflatable they are on.

Q: Are the inflatables clean?
A: Yes, very! We clean and sanitize each of our inflatables after every rental or when we set them up. As we clean them, we also do a thorough safety check so that each customer gets their inflatable in pristine, safe condition.

Q: Can we set up an inflatable indoors?
A: Yes, as long as the room is large (and especially tall) enough to accommodate the inflatable. We will not go up or down more than 2 (two) single stairs and we must be able to use our dolly to move the inflatable to its destination. If you are renting one of our larger inflatables we will need a double door or 42” width to move the inflatable through. Call ahead of time to find the size opening we need for your inflatable. Please make sure all post from double doors are removed prior to us arriving at your event.

Q: Can you set an inflatable up in my driveway?
A: Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways. For Safety you must order 4 sand bags per inflatable to secure the inflatable on asphalt, concrete.

Q: My yard slopes, is that a problem?
A: A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.

Q: What time do you deliver and pick up the inflatable?
A: Rental times vary, and we can usually be flexible to meet your needs. We will deliver and setup the inflatable at least 60 minutes prior to your start time (you don't pay for setup time). We usually arrive to setup your inflatable between 7:00 am and 2:00 pm. If your party is at 11:30 am we will be sure to arrive by 9:30 to accommodate your party. We will not pick up inflatables after 10:00 pm. We need a minimum 60 minute window for set-up. You do not need to be home when we pick the inflatables up. Islandwide Bounce N Slide may deliver the units anytime prior to the start of your scheduled event and pick them up anytime after your scheduled event end time unless otherwise noted.

Q: What if I won't be home when the inflatable is delivered?
A: You must be home at time of delivery.

Q: Can you provide an operator for our inflatables?
A: Yes, we can fully run your entire event; we will provide staffing for all the inflatables or games at your event. Staffing is $27.00 per hour per attendant with a 4 hour minimum.

Q: How close do you need to get to the event site?
A: For most residential deliveries we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot. With our large Items we must be able to drive delivery vans on grass. Many games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location. Extra outdoor Power outlets are helpful. 20 amp circuits are required. If required, Islandwide Bounce N Slide will supply generators at additional costs. Islandwide Bounce N Slide will only drive on grass in extreme circumstances for certain inflatables.

Q: What are the sight specifications you need?
A: This only applies to our largest events – ask for details - Islandwide Bounce N Slide must be able to back truck up to within ten feet of the event site. All of the games must be within a reasonable vicinity of each other in order for the operators to supervise the attractions. The operators must have a freight elevator for any second story locations without exception including residential. A ramp must be provided for any steps (MAXIMUM 3 steps) to reach the site of the engagement. Islandwide Bounce N Slide requires one parking space for one truck with trailer within 100’ of the site at all times before during and after the event.

Q: What happens if we spill on the units??
A: Customer must provide trash cans near the inflatables. On asphalt this is a huge problem for our clean up crews. What happens is a kid places a can of soda on the ground at the base of the inflatable, Then accidentally, some one else immediately kicks it over spilling underneath the inflatable. Of course lots of sticky clean up is required underneath the inflatable before it can be rolled up and put back in the delivery vans, because of this a $200 cleaning fee will be charged to the customer. If a can of soda has been brought inside an inflatable the customer will be charged a $200 cleaning fee. This also applies to vomit, urine, silly string, or face paint!

Q: What happens if we damage the unit?
A: EQUIPMENT DAMAGE Customer is held liable for any and all damages to equipment. (Examples but not limited to: Ripped seam on an inflatable due to “overloading riders” etc )

Q: Can we Tape signs on the unit?
A: NO - TAPE No duct tape, masking tape, or tape of any kind allowed on inflatables! If game signs and ticket signs are needed ( Islandwide Bounce N Slide does not supply these signs) they must he placed on a chair, table, box, or on a board hammered into the ground NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $150 per game / inflatable if tape has been used.
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